RETURN POLICY

Smoke Hotbox wants you to be delighted every time you shop with us. Occasionally though, we know you may want to return items because they’re not quite right for you. For those times, here’s what you can do.

Exchange Policy 
Our policy lasts 7 business days. If 7 business days have gone by since the delivery of your purchase, unfortunately we can’t offer you a return. Smoke Hotbox does not offer refunds. Our exchange policy allows you to receive full credit toward your exchanged item(s).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

Send us an email at hello@smokehotbox.com for further instructions.

In your email please include:

Name
Order number
Item to be returned 
Reason for return
Item to be received from exchange (include size, if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. In the event an item you requested for an exchange is back-ordered, we will notify you of the possible delay via email. We will also contact you if the item requested for an exchange has been discontinued and we are not able to fulfill your request.

Sale items (if applicable) 
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Damaged items (if applicable)
We hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at hello@smokehotbox.com so we can personally assist you and sort out your problem as quickly as possible.

Shipping 
To return your product, you should mail your product to: 19749 Dearborn St.
Chatsworth, CA, US 91311

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Exchanges are shipped complimentary. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.