SHIPPING

  • Most orders ship within 5 business days of being placed
  • The shipping time selected at checkout does not include fulfillment time
  • Domestic orders will receive a tracking number via e-mail once your order is shipped
  • Approximate transit time: 2-7 business days

GENERAL INFORMATION

All orders are subject to verification and quality controls prior to shipment.

Smoke Hotbox is not responsible for shipping or other delays which are beyond its control, such as poor weather conditions, acts of god, natural disasters, or customs delays in the recipient country. Customers who contact us within 20 business days from shipment date claiming that their items were never delivered are eligible for a replacement item or store credit only. Please note you may receive several shipments to complete the fulfillment of your order.

INTERNATIONAL SHIPPING

International shipping is currently available WORLDWIDE from Smoke Hotbox. Delivery times vary from country to country. Smoke Hotbox is NOT responsible for any duties, tax or fees levied by border government or customs agents. For more details, please contact your local customs office.

Please note that by law, we are required to disclose the full value of the package contents - no exceptions are made.

INTERNATIONAL DUTY AND TAX

Please note that duty, taxes and/or customs fees may apply for international orders. In some cases, the carrier may collect duty or taxes upon delivery. Smoke Hotbox is not responsible for these duties, taxes and/or fees. If these charges are billed to Smoke Hotbox by the carrier, we reserve the right to charge your credit card on file without notice.

Orders placed using a credit card with an international billing address will go through a process of fraud verification, which may delay the delivery time of your order. All international orders must have the same billing and shipping address.

WRONG ADDRESS, NON-RECEIVED ITEMS AND RETURNS

If the item is not received/picked up by the client and sent back to us by the shipping company, the client will be charged the actual shipping charges and any unpaid customs/duties incurred by Smoke Hotbox. One of our representatives will contact you to inform you when we receive the package.